FAQs
General Questions
-
CBD, or cannabidiol, is a natural compound from the Cannabis sativa plant that doesn't cause a "high" like THC. It interacts with the body's endocannabinoid system and is known for potential benefits like reducing inflammation and anxiety. CBD comes in various forms, such as oils and capsules, and is used for issues like chronic pain and insomnia. While generally safe, it's wise to consult with a healthcare professional, especially if you're on medications. Learn more here.
-
The legality of CBD (cannabidiol) depends on your location. In many places, CBD derived from industrial hemp with low THC content is legal, while CBD from marijuana may be more regulated. In the United States, the 2018 Farm Bill legalized hemp-derived CBD with less than 0.3% THC, but state regulations can vary. Other countries also have different rules, with some allowing CBD more freely than others. Always check local laws to ensure compliance with the current regulations in your area.
-
Due to its non-intoxicating nature and derivation from industrial hemp, wherein the legal threshold of Tetrahydrocannabinol (THC) is mandated to be below 0.3 percent, hemp-derived CBD does not induce any psychoactive or euphoric effects.
-
It is unlikely that a CBD product user will fail a drug test, though we cannot guarantee. Each product is tested to have under .3% THC, with many containing no THC. If you are concerned, we recommended trying one of our 0% THC products. However, we advise our customers to use their own judgement if they are routinely drug tested.
-
THC, or tetrahydrocannabinol, is the psychoactive compound in cannabis. It is the compound responsible for producing the "high" effect.
-
Effects may include relaxation, euphoria, improved mood, or pain relief. Individual experiences vary based on dosage, tolerance, and body chemistry.
-
The effects of CBD and THC can differ among individuals based on factors such as height, weight, and the dosage consumed. CBD oil does not contain intoxicating elements, so it does not induce a "high."
THC, however, does contain the psychoactive compound associated with a "high". Most users will typically notice the psychoactive effects within 30 minutes to 2 hours.
Whether you choose CBD or THC, it is advisable to begin with modest amounts and incrementally adjust the dosage with each use until achieving the desired results.
-
Since everyone's body is different, it's hard to have one-size-fits-all measurements. It's best to talk to a doctor or health expert to figure out what's right for you.
-
Store your Proleve or Barney's Botanicals products out of direct sunlight and in a cool, dry place.
When stored in this manner, you can expect the following:
2 year shelf life:
- Gummies
- Capsules + Powders
- Tinctures
- Syrups/Drinks
3 to 6 month shelf life (longer if frozen):
- Baked Goods (cookie, brownie, cereal bars)
-
Yes, all our products are tested by third-party labs to ensure they meet quality and safety standards. You can download lab reports from the product page.
Shipping & Delivery
-
All orders ship within 24 business hours, many times same day! The following shipping services are available:
- Overnight : 1 Day
- Expedited: 2-3 Days
- Ground: 3-5 Days
International service is available via DHL or UPS, based on the location. Standard transit time is 7-10 days or 3-5 days for expedited service.
-
All US orders over $50 ship for free! We also offer flat rate $25 shipping on all international orders over $75.
For expedited shipping, you can choose an option and cost at checkout.
-
Yes, we offer free shipping for all US orders over $50.
-
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Subscription Orders
-
Subscriptions ensure that you never run out of your favorite Proleve items. Your order will arrive every 30, 60, or 90 days, depending on what works best for you.
Subscriptions also allow you to save money! By enrolling, you are getting your products at a discounted rate than if you made a one-time purchase.
Click here to learn more about subscriptions.
-
Placing a subscription order is easy! Simply browse our website and select the Subscribe & Save option on any eligible product. Choose your preferred frequency (every 30, 60, or 90 days) and add the item to your cart. Proceed to checkout, and you're all set!
To learn more about subscriptions, click here.
-
To manage your subscription, you'll need to have an account. Just log in and navigate to the "Subscriptions" section. From there, you can manage your subscription preferences, including product selection, frequency, and quantity. You can also change your shipping address and payment method.
If you do not already have a Proleve account, you can create one here using the same email you used to place your subscription order. Your customer information and order history will automatically be added.
-
To cancel your subscription, log in to your Proleve account and navigate to the "Subscriptions" section. Next, select "Manage Subscriptions" and click "Cancel Subscription" to cancel your recurring orders. You can also contact Proleve Support for assistance.
Returns & Refunds
-
All products, with the exception of bulk items, may be returned within 30 days. After 30 days, items may be returned for store credit. To be eligible for a return, your item must be unused and in the same condition that you received it.
For bulk products, we can exchange the item if it is defective or incorrect. If the order is lost or damaged in shipment, we will replace it. Please notify us within 30 days of any issues regarding your order.
To complete your return, please contact support@proleve.com with your order number.
-
A refund request can be submitted within a month after the purchase is made.
-
In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund.
In the case when the packaging has been opened and the product has been used, you are eligible for a store credit or exchange.
Please check our Terms of Service to see if you're eligible for a refund.
Payments & Safety
-
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
-
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
